Delete Your Account and Data
How to request deletion
Email us from the address registered on your account, using the subject line Account Deletion Request:
You do not need to give a reason, and there is no charge. We ask you to write from your registered address so we can be sure the request is really coming from you — it is the only check we perform before erasing an account.
What gets deleted
Everything that identifies you personally is removed:
- Your profile — name, email address, phone number, photo, country, target test date and study goals.
- Your practice work — writing submissions, test answers, scores, band estimates and feedback.
- Your speaking recordings and any audio you uploaded.
- Your study plan, progress history and saved notes.
- Your live-class enrolments and attendance history.
- Any social login connection — for example Google or Facebook — linked to your account.
- Your support messages and marketing preferences.
Once deletion is complete you will no longer be able to sign in, and the account cannot be restored.
What we are required to keep
Two narrow categories survive deletion, and neither can be used to identify or contact you:
- Payment and invoice records — retained for 7 years because Canadian tax law requires it.
- Anonymised data — practice responses that have had every personal identifier stripped out may be kept to improve our evaluation models, as described in our Privacy Policy.
If you don't want to delete everything
Deleting your account is permanent, so it is worth knowing the smaller options first. Mention any of these in your email instead:
- Disconnect a social login — if you signed in with Google or Facebook and only want that link removed, we will unlink it and leave your account intact.
- Stop marketing emails — you can unsubscribe from any marketing email directly, without contacting us.
- Export your data — ask for a copy of your information in a portable format before you decide.
- Correct your data — if something is simply wrong, we can fix it.
Questions
Privacy Officer
IntelliDU Inc., Mississauga, Ontario, Canada
Email: info@intellidu.com
Phone: 647-394-6601
Your full set of privacy rights — access, correction, deletion, portability, withdrawing consent and complaining to a regulator — is set out in our Privacy Policy.